AMERICAN TOWMAN ACADEMY
Dispatching: Driving Business Through Your Dispatcher The Tow Doctor shows how professionalism in the dispatch room will improve your bottom line. DJ Harrington, Phone Logic • Thursday & Friday Vehicle Recovery Techniques Tom Luciano of Miller Industries is well known worldwide as a premier Heavy-Duty Instructor. He brings his expertise as being a past owner-operator and industry trainer with all types of recovery and tanker wreck experience to you. Tom Luciano, Miller Industries • Thursday Diversify to be Successful in Today’s Economic World With the cost of fuel you can’t afford to return from a tow empty or have a truck sit idle. Paul Stevenson of CoPart and DJ Harrington of Phone Logic will discuss how to think outside the box and make extra income using your present equipment. • Thursday & Friday How to Save Money on Tires Goodyear Tire & Rubber, Co. and Road America Motor Club will present tire cost saving measures. Learn how to select the best tire for your towing equipment, understand a tire cost per mile, where to buy tires at competitive prices, tire maintenance procedures, what makes a quality tire and more. • Thursday & Saturday Understanding Battery Service and Adding Revenue Interstate Batteries and Road America Motor Club will demonstrate battery maintenance techniques and how to identify a quality battery. Additionally, the unveiling of an exclusive mobile national battery program will be detailed to add additional revenue to your existing business. • Friday Getting Started in the Digital Age Are you tired of hearing about all the benefits of “using technology” but don’t know where to start? Then this seminar is for you. Al Stoeberl, SSCS-Digital Dispatch • Friday Myths and Fallacies What every operator needs to know! Worldwide acclaimed instructor, Tom Luciano of Miller Industries will separate fact from fiction and dispel the myths and fallacies in our industry. Towers can participate in question and answer. • Friday Reinventing Your Business and Taking Control of Your Life Treat your towing as a business, how to hold people accountable, assign responsibility, and measure your business for success. Dan Messina, Southwest Auto Tow • Friday Vehicle Storage Facilities - What You Need and Want to Know This is an overview of everything you want to know that is required by TDLR for a vehicle storage facility. It will also address the top 10 violations. Angela Roper, Team Towing • Friday & Saturday Municipal Rotations - to Contract or Not This seminar will present the national standard model that identifies the basic rotation procedures and service categories used by municipalities for the purpose of police, or other public authority towing. This model will help towing companies who wish to provide service in their community. John Borowski of the Tow Technology Institute. • Saturday How Technology Can Improve Your Bottom Line Learn how towing operators use technology to improve productivity, grow their business and quickly analyze their day-to-day operations. Al Stoeberl, SSCS-Digital Dispatch • Saturday Private Property Towing The owner of the largest private property business tells you how he built his company by hiring the right staff, buying the right trucks, getting accounts, and how to market your company and impact your bottom line. Dan Messina, Southwest Auto Tow • Saturday Vehicle Entry Techniques - AAA Lockout Clinic AAA will demonstrate effective use of approximately 17 industry-common entry tools. Some highlights will be describing and applying basic entry techniques; How to use and get the full benefit from the AAA lockout manual; Common and uncommon lockout damages and how to avoid producing them; what vehicles you should not attempt to open; and vehicle entry difficulty ratings. • Saturday Texas Towing Law - Tow Hearings to TDLR Mark Hull will guide you through a mock tow hearing with real people and real issues, followed by a discussion on legal issues ranging from Texas towing law to TDLR penalties and fines. • Saturday